On this page you will find the answers to the most frequently asked questions (FAQ) about bookings, activities and background information about Terschelling.
If your answer is not listed, call us on 0562-443000 or send a message via email@example.com or Whatsapp to +31(0)6-82640043.
You can subscribe to our newsletter on the homepage of the website. Then we keep you informed of all news and offers.
In the newsletter you send you will find a link at the bottom of the e-mail with which you can unsubscribe from the newsletter.
The office is open from 9 AM to 5:30 PM from Monday to Sunday.
The office can be reached by phone from Monday to Friday from 9:00 AM to 5:00 PM and on Saturday from 10:00 AM to 3:00 PM.
Christmas Day closed, Christmas Day open from 11 am to 3 pm. We are closed on January 1st.
It is possible that all our employees are occupied. See if the answer to your question can be found on this website. Or ask your question via email, then we will email or call you back. Telephone: 0562-443000 or e-mail: firstname.lastname@example.org
You can reserve without a credit card.
At the bottom of your reservation confirmation are payment conditions, the account number and the amount that you need to transfer.
If you book more than 8 weeks before arrival, you must transfer 35% of the rent within ten days to our bank account. The remaining payment will be made no later than eight weeks before the arrival date.
If you book a last minute, we will send you an invoice that you must send immediately after receipt of the confirmation of your reservation by express transfer (for example via iDeal or Paypall).
A few days after your stay you will receive an e-mail from us asking for your experiences. Your assessment can be expressed in numbers and words, which are then placed (after a check) on our website. Completing the assessment takes only a few minutes. Two weeks after the first email you will receive a reminder for giving an assessment.
Below the prices of a holiday home you can see which additional costs are charged. During the booking process you will see whether you pay these costs in advance or on arrival. This is also stated on your invoice.
During the booking you will see how much tourist tax you have to pay.
Consumption of water, electricity and heating is included in the rent. If this is not the case, this is mentioned in the case of additional costs.
If after your departure everything is in order with the holiday home, then there are two possibilities for return. This varies per apartment:
You can find available accommodations via the search engine on the homepage of the website.
You can select by destination, city, length of stay, number of people, month and arrival day. After confirming this search you can then further filter the selection by means of the various characteristics in the left column.
Another option is to type an accommodation name in the test box on the right side of the homepage. You can also search here by destination and holiday park.
Our current offer can be found via the search engine on the homepage. If you can not find suitable accommodation, please contact or contact telefoniach. We are happy to help you find a suitable accommodation.
If you have made a booking through the website, you will receive the reservation confirmation of your stay via your e-mail. Your request will be processed by us and you will receive a confirmation of the reservation within a few days, followed by the invoice sent by email.
On the page of the accommodation at 'features' you can indicate whether a pet is allowed (in consultation). Often the 'special features' or additional costs indicate whether you can take your pet with you for free or against payment.
On the page of the accommodation you can see how many people are allowed. It is not permitted to bring extra persons with you unless this is expressly stated (in the text, with the details or with the additional costs).
The maximum number of people allowed is indicated for each accommodation. This statement includes babies and children, unless it is explicitly stated that an extra baby is allowed on top of this number.
The rental conditions will be sent via a link with the reservation confirmation and you can find them at the bottom of the wesbite.
You will receive the key to your holiday residence from the owner / key holder / reception which is present on arrival, unless your booking confirmation states that you must pick up the key at a different location or have agreed otherwise with the owner.
The 'characteristics' of the accommodation on the website state whether smoking is permitted or not.
The arrival and departure times can be found on the page of the accommodation and at the bottom of your booking confirmation.
You can contact the key holders of your holiday accommodation. Contact details can be found on your booking confirmation.
You can cancel your reservation free of charge within 24 hours after the booking date, unless the stay falls within one month after the booking. If this period is over the cancellation conditions apply as stated in the rental conditions (to be found as an attachment to the reservation confirmation or on the website).
The passing on of a change with regard to a booking can be done by e-mail or by telephone. See the contact page.
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